Careers

Contact Center Service For All

In a world where customer experience rules, getting it right for your customers and your team is the only option. Puzzel delivers connected experiences in a future-proofed, easy-to-use solution. That’s what makes us the customer service platform for everyone, you included.

Our complete omnichannel cloud platform enables your business to manage every aspect of customer contact simply, effectively and in one place. So you can focus on delivering exceptional, memorable service.

Puzzel

Cloud based Multichannel CC

International CCaaS provider

  • Cloud based Contact Centre (Voice, Web chat, SMS, Email, Facebook, Twitter)
  • All channels through one view; all contact requests to whole customer service.

Anywhere

From home or remotely

  • Customer service representative can work remotely care free
  • Multi device support. Representatives can work on mobile, tablet or computer.
  • Admins can easily manage teams and pools.

Comprehensive statistics

Overview on everything

  • Large selection of pre-made reports, and possibility to add more on all available data.
  • Fully customizable wallboard by admins
  • KPI alarms, info ticker
  • IVR and IVR audio editable by admin. Instant changes to live environment.
  • Call listening live or afterwards.

callVoice

  • Softphone
  • Outbound dialer
  • IVR
  • Recording
  • Call Back

emailEmail

  • Email System Agnostic
  • Advanced Routing
  • Scheduling
  • CRM Access
  • MS Exchange Integration

chatWeb Chat

  • Multi-device support
  • Design Flexibility
  • Survey
  • Structured Messages
  • URL Tracking

tagSocial

  • Facebook
  • Facebook Messenger
  • Twitter
  • Standardized Autoreply
  • Advanced Routing

smsSMS

  • Shortcode Numbers
  • Inbound
  • Outbound
  • Message Templates
  • Alphanumeric Originator

Let’s talk about your solution

Sales contact

Iivari Ikonen iivari.ikonen@circles.fi +358415304925